Thank you for choosing Payonaire. We strive to provide you with products/services of the highest quality and customer satisfaction. Please read our refund policy carefully before making a purchase.
1. Refund Eligibility:
We only offer refunds in the following circumstances:
If there is a fault with the product/service delivered by us.
If the product/service does not meet the specifications as described at the time of purchase.
If the product/service is not delivered within the specified timeframe and the delay is attributed to us.
2. Non-Refundable Items:
We do not offer refunds for the following:
Change of mind or incorrect purchase by the customer.
Customer dissatisfaction due to personal preferences.
Circumstances beyond our control such as natural disasters, government regulations, etc.
3. How to Request a Refund:
If you believe you are eligible for a refund based on the criteria mentioned above, please contact our customer support team at support@payonaire.com within 30 days of receiving the product or service. Provide detailed information regarding the issue, along with any supporting evidence.
4. Refund Process:
Once your refund request is received and approved, we will initiate the refund process within 5 business days. The refund will be issued through the same payment method used for the original purchase, unless otherwise specified.
5. Faulty Products/Services:
If the product/service is found to be faulty or defective, we may offer a replacement instead of a refund, depending on the nature of the issue and product/service availability.
6. Changes to Refund Policy:
We reserve the right to amend this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or notifying customers through other appropriate channels.
7. Contact Us:
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact us at support@payonaire.com.
By making a purchase with Payonaire, you acknowledge that you have read, understood, and agreed to abide by the terms of this refund policy.